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ease}.nav-item:hover{background:var(--color-bg-gray);color:var(--color-text-dark)}.nav-item.active{background:#2563eb1a;color:var(--color-primary);font-weight:600}.nav-icon{font-size:18px}.nav-label{font-size:14px}.sidebar-footer{padding:var(--spacing-lg);border-top:1px solid var(--color-border)}.user-profile{display:flex;align-items:center;gap:var(--spacing-md)}.user-avatar{width:36px;height:36px;border-radius:50%}.user-info{flex:1;min-width:0}.user-name{font-size:13px;font-weight:600;color:var(--color-text-dark);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-email{font-size:12px;color:var(--color-text-light);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-logout-btn{width:100%;margin-top:10px;padding:8px;background:none;border:1px solid var(--color-border);border-radius:6px;color:var(--color-text-medium);font-size:13px;cursor:pointer;transition:all .2s 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ease}.segment-pill:hover{background:#f0f0f0}.segment-pill.active{border-color:currentColor}.segment-pill.badge-new{color:#1d4ed8}.segment-pill.badge-new.active{background:#dbeafe;border-color:#1d4ed8}.segment-pill.badge-promoters{color:#166534}.segment-pill.badge-promoters.active{background:#dcfce7;border-color:#16a34a}.segment-pill.badge-opportunity{color:#854d0e}.segment-pill.badge-opportunity.active{background:#fef9c3;border-color:#ca8a04}.segment-pill.badge-at-risk{color:#991b1b}.segment-pill.badge-at-risk.active{background:#fee2e2;border-color:#dc2626}.segment-pill:not([class*=badge-]).active{background:#e8f0fe;color:var(--color-primary);border-color:var(--color-primary)}.reviews-loading,.reviews-error{text-align:center;padding:var(--spacing-2xl);color:var(--color-text-light)}.reviews-error{color:var(--color-error)}.reviews-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.review-card{background:var(--color-bg-white);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--spacing-lg);display:flex;justify-content:space-between;align-items:flex-start;gap:var(--spacing-xl);transition:all .2s ease}.review-card:hover{border-color:var(--color-border-dark);box-shadow:var(--shadow-md)}.review-card-left{flex:1;display:flex;gap:var(--spacing-lg)}.google-icon{width:40px;height:40px;flex-shrink:0}.review-content{flex:1}.review-stars{font-size:14px;margin-bottom:var(--spacing-xs)}.review-meta{display:flex;gap:var(--spacing-md);margin-bottom:var(--spacing-sm)}.reviewer-name{font-size:15px;font-weight:700;color:var(--color-text-dark);display:flex;align-items:center;gap:var(--spacing-sm)}.review-date{font-size:13px;color:var(--color-text-light)}.review-text{font-size:14px;color:var(--color-text-medium);line-height:1.6;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.review-card-right{flex-shrink:0}.btn-review-reply{padding:10px 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